Manager Collection Services

from 4 to 6 year(s) of Experience
Mumbai

Job Description

Roles & Responsibilities


Managing and monitoring delinquent account collection for the assigned portfolio and a

team of team managers and team leaders

  • Managing a team of Team Managers and Team Leaders
  • Coordinating with Business and collection functions across locations
  • Appointing, managing & developing collection vendors to ensure collections from delinquent customers.
  • Ensuring call centre activities are supported by robust field management.
  • Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow
  • Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
  • Putting vendor management in proper shape to ensure smoother operations.
  • Formulating various processes related to customer services in initial phase and their compliance.
  • Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.
  • Ensuring collection strategy execution as per plan and capacity
  • Maintaining Attrition level
  • Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit
  • Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets

Should take care of branch Admin Work and Employee Engagement activity

  • KEY RESPONSIBILITIES

    • Strong analytical and problem solving skills.
    • Strong decision making skills.
    • Strong inter-personal skills.
    SKILLS/COMPETENCIES REQUIRED
    • Graduate
    • 4-6 yrs of relevant experience.
    • Good communication and pleasing personality.
    • High level of Self Drive/Enthusiasm.

    Salary: Not Disclosed by Recruiter

    Industry:Banking / Financial Services / Broking

    Functional Area:Financial Services, Banking, Investments, Insurance

    Role Category:Retail/Personal Banking

    Role:Collections Manager

    Key Skills

    Desired Candidate Profile

    Please refer to the Job description above

    Company Profile

    RiverForest Connections Private Limited

    A Leading Private NBFC
    View Contact Details+

    Recruiter Name:Deepa sood

    Contact Company:RiverForest Connections Private Limited

    Telephone:9820273880

    Website:http://careers.riverforestconnections.com