Unit Manager- Compliance Sales

Hiring for A Leading Private sector Bank

6 - 11 Years

Job Description

  • To drive audits across the country in Issuance, Acquiring and IFB Verticals and identify any anomalies for corrective action. To ensure adequate manpower on board and ensure right allocations of resource
  • To drive Sales Compliance across Payment Business for process and compliance adherence
  • Review the complaints process and take steps to reduce complaints
  • Review Sourcing Quality , Regions having High Productivity for any anomalies / process deviations
  • Review FTNR, GAR & Declines Pan India and conduct regular meetings with Sales , CPA & AFU for taking corrective action
  • Review Curable Pan India and work closely with Sales , CPA & AFU to ensure errors are low and work towards a first time right approach to ensure high productivity and GAR
  • Responsible for Pan India training on Compliance and Process Adherence
  • Ensure closure of all Staff Action Pan India for all deviations
  • Publish Newsletter Pan India on Compliance and have regular meetings with FH /RH & Audits for reviewing the Process and adherence in the channel

Required Candidate profile

Key Skills
  • Service delivery
  • Compliance & Process management
  • Complaints management
  • Customer service
  • Communication & Relationship management
  • Interpersonal skills
  • Audit, Risk management

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

RiverForest Connections Private Limited

A client of RiverForest Connections Private Limited
View Contact Details+

Recruiter Name:Sheela Dubey

Contact Company:RiverForest Connections Private Limited

Address :Second Floor, Ajanta Hotel, # 8 Juhu Tara Road, MUMBAI, Maharashtra - 400049,India