Unit Head- Compliance Sales- Credit Card

Hiring for A Leading Private Sector Bank

4 - 9 Years
Mumbai

Job Description

Job Purpose
  • Incumbent responsible for Compliance and Process adherence Pan India
  • Responsible for reviewing all processes & ensuring implementation.
  • Responsible for reduction in FTNR , Increase in Approval Rates , reduction in complaints Pan India for Cards , ME Acquiring & IFB
  • Responsible to drive team of 3 Area Heads and 20 Sales Compliance Managers towards the Key Compliance objectives Pan India for Issuance , Acquiring and IFB Business.
  • Responsible for complaints resolution and ensure reduction of complaints
Job Responsibilities
  • To drive audits across the country in Issuance, Acquiring and IFB Verticals and identify any anomalies for corrective action.
  • To ensure adequate manpower on board and ensure right allocations of resource
  • To drive Sales Compliance across Payment Business for process and compliance adherence
  • Review the complaints process and take steps to reduce complaints
  • Review Sourcing Quality , Regions having High Productivity for any anomalies / process deviations
  • Review FTNR, GAR & Declines Pan India and conduct regular meetings with Sales , CPA & AFU for taking corrective action
  • Review Curable Pan India and work closely with Sales , CPA & AFU to ensure errors are low and work towards a first time right approach to ensure high productivity and GAR
  • Responsible for Pan India training on Compliance and Process Adherence
  • Ensure closure of all Staff Action Pan India for all deviations
  • Publish Newsletter Pan India on Compliance and have regular meetings with FH /RH & Audits for reviewing the Process and adherence in the channel

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Operations/Processes/Finance/Legal

Role:Operations Officer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

RiverForest Connections Private Limited

A Leading Private Sector Bank
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Contact Company:RiverForest Connections Private Limited