Operational Data Analyst

1 - 4 Years
Mumbai

Job Description

Job Requirement:
  • Monitoring operational processes and identifying when processes are not completed within agreed time frames.
  • Managing client outbound template communications.
  • Assigning client inbound communications to the applicable team members.
  • Working alongside other members of the Operations team to resolve client based queries ensuring that any issues are resolved within agreed time frames.
  • Delivering data analysis on client performance.
  • Setting up customer repayments within agreed time frames across our product portfolio.
  • Monitoring payment notifications and actioning the applicable payment tasks.
  • Updating customer information to ensure the business is requesting and processing the correct repayments.
  • Identifying customers who have repaid in full and issuing refunds to customers who have overpaid.
  • Pulling together repayment and process data required by the Operations team.


Skills required:
  • Should have 1- 2 years experience in the finance industry.
  • Should have analytical and problem solving skills.
  • Should have excellent analytical and numerical skills.
  • Should have good communication skills (in English).
  • Should have proficient in Office 365 and in particular Excel, who can manage end to end operational processes.
  • Should be confident manipulating data sets.
  • Should be able to handle a fast moving environment and interact with a wide range of people.
  • Should be great at solving problems and are able to prioritize and resolve issues.
  • Shift Timing: UK Shift ( 01:30 PM to 10:30 PM )

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:Analytics & Business Intelligence

Role Category:Analytics & BI

Role:Data Analyst

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

RiverForest Connections Private Limited

A Very Prestigious Venture Fund Company.
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Recruiter Name:Aruna Subramaniyam

Contact Company:RiverForest Connections Private Limited

Website:http://careers.riverforestconnections.com