Location Manager – Investigation – Chennai

Hiring for A Leading Private Sector Bank

3 - 8 Years

Job Description

Our prestigious client which is a well known A Leading Private Sector Bank has opening in Location Manager - Investigation for their organization. Following are the details

Job Purpose

Minimize fraud occurrences in all products in the area under his territory
Conduct the various activities assigned to him towards controlling Portfolio Frauds
Conducting Field Investigations, Document checks to gather facts on Suspected Frauds
Documenting modus operandi, taking up discussions with Internal stakeholders, Interrogating Channels / Channel staff & Field Investigations
Engaging with Law enforcement agencies and Legal counsels
Exploring avenues to recover from portfolio frauds cases thereby reducing fraud losses

Job Responsibilities:
Train vendors/staffs along with bank subsidiaries team for identifying fraudulent applications, profiles
Train them to current and latest fraud trends and maintain tracker
Liaise with other units/counterparts to ensure correct information is obtained to carry out necessary investigations and reviews
Update and logically close investigations on cases referred.
Ensure completion of documents, filing and indexing of documents, reports
Do seeding, and other related investigations at sourcing levels

Train and review the staff so as they can carry out necessary investigations in their location.
Do proper customer & merchant investigations and take disputes to logical end by way of recommending credit or liability etc. basis merit of the case and due investigations
Ensure completion of documents, filing and indexing of documents, reports
Do field visits wherever necessary and carry out joint visits if required.
Lead Investigation on credit, debit, prepaid dispute cases and other Payments products.
Investigation on CNP referrals (CC & DC), Net baking / Chillr / UPI disputes.
Collection referred cases, Non Starter & Web Marked cases investigation.
Deceased customer verification
Provide IR/MO for FMR reporting
Provide Policy level inputs for process correction, as and when required
Regular Interaction with all the functions of the bank mainly with the Sales, Credit, Collections and Merchant Services ensure appropriate feedback on identified issues
Keep the Fraud exposures much below the benchmarks by way of proper control mechanisms by understanding the market trends in-depth

Educational Qualifications:
Graduate (B Com/ BSc) or Post graduate.
Could be from other streams such as Engineering, MCA, Legal

Experience Required
Experience in Risk / Credit / Collections / Operations is a must. Should have a minimum of 8 years prior experience
Preferably previous experience of handling a large territory such as (2 states) and a supervisory role
From Banking / NBFC / Telecom / Insurance industries

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Operations/Processes/Finance/Legal

Role:Operations Officer


Desired Candidate Profile

Please refer to the Job description above

Company Profile

RiverForest Connections Private Limited

A Leading Private Sector Bank
View Contact Details+

Contact Company:RiverForest Connections Private Limited