Customer Operations Associate

1 - 6 Years
Mumbai

Job Description

Our prestigious client which is a well known A Leading MNC has an opening in Were looking for an enthusiastic Customer Operations Associate with their organization. Following are the details

Job Description:

  • Were looking for an enthusiastic Customer Operations Associate with a passion for amazing customer service to join our Customer Operations Team.
  • Reporting to the Customer Service Manager, you will learn our products inside out, and how to juggle complex tasks, processes, while building relationships with our London team and UK based customers.

Responsibilities:

  • Take responsibility for regulatory communications, ensuring they are sent out promptly and meet all requirements
  • Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as required.
  • Support the Customer Service Manager in the development of customer service
  • Provide support to the London customer operations team including administrative tasks
  • Producing monthly and weekly reports in Google Sheets and Excel
  • Analyzing bank details
  • Quality audits and control checks on regulatory processes
  • Supporting customer service inquiries

About you
  • You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast paced environment
  • You are a detail oriented perfectionist who loves to take on a complex task and gets it done, every time
  • You are passionate about technology and social impact and want to help build a business that delivers a meaningful difference to society
  • You are incredibly organized, and hands on
  • You are resilient, empathetic, collaborative and self motivated
  • You have experience in a customer or client-facing environment
  • You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued
  • You enjoy interacting with customers on a daily basis, both over the live chat and by email
  • You have an upbeat approach and are able to think on your feet
  • You have excellent communication skills and are capable of presenting complex details, concepts and information in an easy to understand format
  • You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data

Nice To Have
:
  • Customer Service experience in a financial services, technology or employee benefits company
  • Experience of working in a regulated environment
  • You are familiar with CRM systems
  • Knowledge of G Suite
  • Advanced Excel skills
  • You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

RiverForest Connections Private Limited

A Leading MNC Venture Building Firm
View Contact Details+

Contact Company:RiverForest Connections Private Limited